Booking Terms & Conditions
Please read these booking terms and conditions carefully
When making a reservation by telephone you are agreeing to be bound by the terms and conditions detailed below which form the basis of your contract with the Drayton Court Hotel. “you” and “yours” refers to all persons named in the booking, which includes any individual subsequently added or substituted at a later date. “we”, “us” and “our” all refer to Drayton Court Hotel.
Please print and retain a copy of this agreement for your records as it may occasionally be updated.
Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms and Conditions.
When your booking has been made a confirmation will be sent to you by e-mail using the e-mail address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to availability of accommodation at the hotel.
You should carefully check the details of your confirmation as soon as you receive it. You must contact Drayton Court immediately if any of the details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
Paying for your booking
All bookings made must be guaranteed with a credit or debit card.
Full payment is due on arrival at Drayton Court Hotel.
Cash, Credit or Debit Cards are welcome in settlement of your account
(Please note American express cards will incur a 4% supplement)
All prices include VAT at 20%.
Amendments to your booking
You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or email to firstname.lastname@example.org where you will be given an amendment reference number as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.
Cancellations within the cancellation period
You can cancel your booking with no charge incurred, as per cancellation policy confirmed to yourself at time of booking by calling or emailing us where you will be given a cancellation reference number.
Cancellations outside the cancellation Period
On all confirmed bookings cancelled outside the specified cancellation period, there is a cancellation charge equivalent to the total cost of the first nights booking value. This includes non-arrivals. Your credit or debit card will be charged as given at time of booking.
Cancellations and changes made by Drayton Court Hotel
In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or refund, this does not apply to minor changes.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our booking terms and conditions, and we cannot be held liable for any expenses costs or losses incurred by you as a result of any change or cancellation.
All bedrooms are on the 1st floor and there is no lift available.
Check in time is from 2pm
Last check in time is 10pm
Check out time is 10.30am
For reservations please call 01827 285805 or Book Online